Primary support channels
Phone
+60 88-900 212 (Service desk)
support@borneogas.my
General web form
Submit details for non-urgent requests.
Help preview
Review common service questions on the home page.
Contact us
Select the support route that matches your issue. For urgent gas safety concerns, use the emergency contact channel immediately.
Service hours and response time
- Support desk: 08:00 - 21:00 daily
- Urgent gas safety hotline: 24/7
- General enquiries: response within 1 business day
- Order and payment cases: response within 4 hours
Urgent escalation guidance
For gas safety concerns, suspected leakage, or failed delivery with urgent household impact, call the emergency hotline first before submitting web forms.